Frequently Asked Questions
Everything you need to know about your Van Schaik shopping experience.
What is the standard shipping timeframe for orders?
We offer premium shipping across the region. Standard orders typically arrive within 3-5 business days, while express shipping options are available at checkout for 1-2 day delivery.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply ensure the garment is unworn with original tags attached and use our online portal to generate a prepaid return label.
Are your sizing guides true to size?
Yes, our collections are designed following international sizing standards. We recommend checking the detailed size chart on each product page to find your perfect fit.
How can I track the status of my shipment?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
Van Schaik accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' services like Klarna and Afterpay.
How do I care for my Van Schaik luxury garments?
To ensure the longevity of your pieces, we recommend following the specific care instructions on the inner label. Most of our high-end fabrics benefit from cold washes and air drying.